Client delivery truck driver was picking up personnel baskets from a plant. The baskets were top-heavy, which was not known to the driver, but plant personnel had experience moving the baskets and had previously moved them with three-man crews. This time, only a forklift driver was assigned, and he failed to follow safety procedures, resulting in the basket falling and striking the driver on the head. She suffered head, neck, and back injuries, requiring two surgeries. She made a full neurological recovery, but had mild residual short term memory loss and continues to experience neck and back pain.