Help Us Help You: Investigating Your Case

by Terry Bryant

Gavel & Law Books

Gavel & Law Books

This blog post is part two in an eight-part series designed to help you understand how our office strives to best serve the needs our of clients and what you can expect as a client of the firm.

After you have met with your attorney, our office starts to investigate your claim.  During this phase of your case, we may need to contact you for more information.  Other times, it may seem like you have not heard from us in a week or two.  This does not mean that we are not working for you.  It takes time to conduct a thorough investigation.  In doing so, we take the following steps.

First, if you were involved in an auto accident, we will request a copy of the crash report.  This may take 7—10 business days, but sometimes longer.  However, the crash report helps to identify the other drivers, their insurance companies, who were at fault, and what happened.  We might also request other governmental reports, depending on the facts of your case.

Second, we will obtain the names of witnesses, which we often get from the crash report.  Then, our office contacts these witnesses to find out what they saw.

Third, we will gather photographs of the scene of the accident, property damage to your vehicle, and personal injuries.  All three of these are very important in documenting your claim because, over time, the scene of the accident may change, property damage to your vehicle will be fixed, and your injuries will heal.

Fourth, we will begin to obtain medical records and bills from your initial treatment.  Depending on how much medical care you require, we will update these requests as needed.

Visit our website next week for part three of the Help Us Help You series.